Shipping policy

Shipping & Delivery

⚠️ Important Note on Shipping Costs

Our checkout system provides an estimated shipping cost. For orders containing multiple large or heavy items, this estimate may be too low on occasions.

If the actual cost to safely ship your order is higher than what you paid:

1. We will contact you within 2 business days with the revised cost.

2. You can then choose to pay the difference or cancel the order for a full refund.

We will hold the shipment until we receive your confirmation. If we can't reach you within 5 business days, we will automatically cancel and fully refund your order

At designtofab, we take great care to ensure your orders are packaged and dispatched to the highest standards.

Orders are processed Monday to Friday (excluding public holidays). Orders received on weekends or public holidays will be processed on the next business day. Handling times are generally 3–4 business days from the time of order for in-stock items. Please note that slight delays may occur during peak, sale, or holiday periods.

Once your order has been dispatched, you’ll receive a confirmation email with tracking details. All deliveries are handled by registered couriers and will require a signature unless you provide authority to leave.

If you have ordered a custom item, you will be updated directly on the progress of your order. Time to completion for custom products can vary due to material supply, peak seasons times.

We are required to automatically charge and withhold the applicable GST for orders delivered within Australia. Customers are responsible for any other applicable taxes on orders shipped to other countries or regions.

Delivery of Goods

All goods are shipped from our facility. designtofab will arrange delivery to the address provided at checkout, unless you request otherwise or select the click-and-collect option when ordering.

Liability transfers to the purchaser once the goods have been delivered to the nominated address. Freight is payable at checkout and is additional to the product cost.

Please ensure you check the number of cartons upon delivery. designtofab cannot be held responsible for cartons signed for but not received. If you notice any damage upon delivery, please note it on the consignment and contact us immediately.

Some bulky or fragile items may require specialist carriers and could take longer to reach your destination. Orders will only be sent directly to a purchaser’s client at designtofab’s discretion.

Domestic Shipping

Shipping rates are calculated at checkout based on postcode. We currently deliver to most locations within Australia.

International Shipping

Our online store does not currently support international shipping. For international orders, please contact us directly at info@designtofab.com.au.

Store Pickup

Click & Collect is available. You’ll receive an email notification once your order is ready for collection.

Tracking

Once your order has been packed and dispatched, a tracking number and courier information will be sent to you via email.

Lost or Damaged Items

If your order arrives damaged or faulty, please email info@designtofab.com.au within 7 days of receiving your goods. Include images or videos to help us assess your claim. We’ll assist with a replacement (if available), credit, or refund as soon as possible.